Customer Service Policies

Shipping:

I charge $6.50 for shipping and handling for US addresses. All items will be shipped USPS First Class Mail. Allow 2-3 weeks for delivery.

Free shipping on orders over $100.

For international orders and rush shipping orders, please e-mail me at jewelry@tobydesign.com

Return/Exchange Policy:  AKA "What if I don't like it?"

I know it's hard sometimes to really figure out what something looks like from looking at a photo on a web site. I'm a super tactile person, so I know it's hard for me.

So, how 'bout this...If you order something and you're not happy with it - it's not what you imagined or the color is wrong. NO PROBLEM. I gladly except returns, and I'll refund your shipping too - both ways!

All I ask is that you return the item within 15 business days from when you receive it. Please make sure the item's in the same condition as when sent to you. And of course, defective items (god forbid!) will be replaced at no charge and then some!

Purchasing: 

Credit card details are collected using an SSL secured server. 

I accept Visa, Mastercard, Personal Checks, and Money orders. 
For payment by personal check or money order please include your order number along with the check. Orders paid for by personal check will be shipped once the check has cleared.

I will notify you by e-mail to confirm the receipt of your order.

Custom Orders:

Have something in mind that you just don't see on the site? Looking for a custom design? Email me for more information >>

Privacy:

Your privacy is very important. I will not share, rent, or sell your personal or purchase information.